Service Delivery Policy
How BioCAN delivers our AI-powered career intelligence services
Last updated: December 2024
1. Digital Service Delivery
BioCAN provides digital services delivered through our online platform. All services are delivered electronically, including:
- AI-powered career assessments and reports
- Personalized career roadmaps and development plans
- Access to our career intelligence platform
- Job application automation tools
- Industry insights and networking opportunities
2. Service Delivery Timeline
Instant Access Services
Platform access, basic career assessment tools - Available immediately upon subscription
AI Career Assessment
Comprehensive career analysis report - Delivered within 24-48 hours
Custom Career Roadmap
Personalized development plan - Delivered within 3-5 business days
Premium Consultation
One-on-one career strategy session - Scheduled within 7 business days
3. Platform Access
Upon successful subscription:
- You will receive login credentials via email within 15 minutes
- Access to the BioCAN platform is available 24/7
- All digital resources are accessible from your dashboard
- Mobile app access (when available) will be provided automatically
4. Report and Document Delivery
All reports and documents are delivered through:
- Your BioCAN platform dashboard
- Email notifications with download links
- PDF format for easy viewing and printing
- Secure, password-protected access when required
5. Service Availability
Our platform is designed for 99.9% uptime. In case of technical issues or maintenance:
- Scheduled maintenance will be announced 48 hours in advance
- Emergency maintenance notifications will be sent immediately
- Alternative access methods will be provided when possible
- Service credits may be applicable for extended downtime
6. Support and Assistance
For delivery-related queries or technical support:
Email: arjun@biocan.ai
Phone: +91 9044404142
Support Hours: Monday to Friday, 9 AM to 6 PM IST
Emergency Support: Available 24/7 for critical issues