Service Delivery Policy

BioCAN is a digital career development platform. Learn how our AI-powered services are delivered instantly to accelerate your biotechnology career.

Last updated: 01/Jan/2026

1. Digital Service Delivery

BioCAN (BioCareer Advancement Network) provides 100% digital career development services. We do not sell or ship any physical products. All our services are delivered electronically through our web platform at app.biocan.ai.

What This Means:

  • No Physical Shipping: There are no physical items to ship or deliver
  • Instant Access: Services are available immediately upon subscription activation
  • Global Availability: Accessible worldwide with an internet connection
  • 24/7 Access: Use our platform anytime, anywhere
  • Real-time Updates: Features and content are updated automatically

2. Instant Service Activation

Free Services:

  • Account Creation: Immediate access upon Google OAuth sign-in
  • Profile Building: Begin creating your professional profile instantly
  • Feature Exploration: Browse and explore available features

Premium Services:

  • Credit Purchase: Credits activate within seconds of successful Cashfree payment
  • Premium Features: Full access to premium features with credits
  • Priority Support: Enhanced support features activate instantly

3. Digital Service Components

Platform Services:

  • AI-powered career assessments (MBTI, skills evaluation)
  • Personalized job recommendations engine
  • Interactive skill development roadmaps
  • AI career chat assistant
  • Job Application Tracker with Gmail integration
  • AI-powered Resume Builder and Editor
  • Automated job application with form filling
  • Daily career insights (Happenings)
  • Exclusive career insights and reports
  • Referral program with rewards

Delivery Method:

All services are delivered through our secure web platform:

  • Responsive web interface accessible on all devices
  • Cloud-based data storage and synchronization
  • Real-time AI processing and recommendations
  • Secure user authentication and data protection

4. Service Access Requirements

Technical Requirements:

Minimum Requirements:

  • Stable internet connection (broadband recommended)
  • Modern web browser (Chrome, Firefox, Safari, Edge)
  • JavaScript enabled
  • Cookies enabled for session management

Optimal Experience:

  • High-speed internet (5+ Mbps)
  • Latest browser versions
  • Desktop or tablet for best interface experience
  • Google account for seamless authentication

Geographic Availability:

BioCAN services are available globally, with primary focus on:

  • Primary Markets: India, Southeast Asia, Middle East
  • Global Access: Available worldwide with English language support
  • Time Zones: Platform operates 24/7 across all time zones

5. Service Availability and Uptime

Uptime Commitment:

  • Target Uptime: 99.9% service availability
  • Monitoring: 24/7 system monitoring and automated alerts
  • Maintenance: Scheduled maintenance during low-usage hours
  • Backup Systems: Redundant infrastructure for reliability

Planned Maintenance:

  • Advance notification via email and in-app alerts
  • Typically scheduled during weekend off-peak hours
  • Usually completed within 2-4 hours
  • Critical updates may require shorter emergency maintenance

Service Interruptions:

In case of unexpected service interruptions:

  • Real-time status updates on our platform
  • Email notifications to affected users
  • Estimated resolution time provided
  • Service credits for extended outages

6. Data and Content Delivery

Real-time Data Processing:

  • Assessment Results: Generated and displayed instantly upon completion
  • Job Recommendations: Updated in real-time based on your profile changes
  • AI Insights: Processed and delivered within seconds of requests
  • Progress Tracking: Automatically updated as you complete activities

Content Updates:

Automatic Updates:

  • AI algorithms continuously improved
  • Platform features enhanced regularly

User-Generated Content:

  • Profile updates reflected immediately
  • Assessment retakes available anytime
  • Chat history preserved in real-time
  • Saved jobs synchronized instantly

7. Multi-Platform Access

Device Compatibility:

Desktop

  • Windows 10+
  • macOS 10.15+
  • Linux (Ubuntu, etc.)
  • Chrome OS

Mobile

  • iOS 14+ (Safari)
  • Android 8+ (Chrome)
  • Responsive web design
  • Touch-optimized interface

Tablet

  • iPad (Safari)
  • Android tablets
  • Windows tablets
  • Optimized layouts

Synchronization:

Your BioCAN account and data synchronize seamlessly across all devices:

  • Single sign-on across all platforms
  • Real-time data synchronization
  • Progress saved automatically
  • Preferences maintained across devices

8. Customer Support

Getting Help:

Since our services are digital, most issues can be resolved quickly through our support channels:

Direct Support:

  • Email support: arjun@biocan.ai
  • Phone: +91 9044404142
  • Response time: 24-48 hours
  • Technical troubleshooting assistance

9. Contact Information

For questions about service delivery, please contact us:

Email: tech.biocan@gmail.com
Support: arjun@biocan.ai
Phone: +91 9044404142